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If you would like to work with us, we'd love to hear from you. We are currently hiring for the following position:

Customer Service Advisor

Wage: £23,000 to £25,000 (depending upon skills and experience).

Hours: 09:00 to 17:30, Monday to Friday (37.5 hours per week).

We are looking for a Customer Service Advisor to join our online team in Clapham, London.

Our business is ISO 9001 certified which demonstrates our commitment to continual improvement and quality of service. Our rapid growth with a focus on customer care means that we now need a switched on, intelligent and adaptable Customer Service Advisor to add to our team.

Show us how good you are with 10 bullet points:

You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.

To prove how good your writing is, we require you to send us 10 bullet points describing why you are perfect for the role along with your current CV:

  • Include your 10 bullet points in the message field below or,
  • If you are having trouble modifying that area, please put them at the very top of your CV with the title “My 10 Bullet Points”.

If you don’t provide the 10 bullet points, we cannot progress your application.

Benefits of the role:

  • Regular team outings paid for by the business
  • Beers, ciders, soft drinks, sweets and chocolates on a Friday.
  • An extra holiday day for each year of work (up to an additional 5 holidays)
  • Summer party
  • Christmas party
  • Free tea and coffee
  • Free parking
  • A friendly and collaborative working environment
  • Company pension (People's Pension)

Location:

Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8 minute walk from both stations. It’s a great location for public transport and a fast commute, potentially saving you hundreds of hours of travel time per year.

As a Customer Service Advisor your duties will include:

  • Being kind and considerate to our customers.
  • Providing excellent support over the telephone and online.
  • Assisting with order queries and product information.
  • Liaising with our suppliers for order updates and product details.
  • Working with internal departments to ensure queries are resolved efficiently.
  • Taking orders over the telephone.
  • Ensuring the order process is a seamless and pleasant experience.
  • Product support.
  • Authorising returns.
  • Further ad hoc responsibilities.

The ideal candidate will hold the following skills and experiences:

  • You will have sent us ten bullet points (see above).
  • Excellent verbal and written communication skills.
  • Excellent organisational and problem solving skills.
  • Must be fluent in English.
  • A polite and confident telephone manner.
  • Great attention to detail.

This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.

Send in your CV and 10 bullet points using the form below:

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CV
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