Blog Categories
Blog
Acid Reflux
Acne
ACL Injuries
Acupressure
Acupuncture
Aids for Daily Living
Aircast A60 Ankle Brace
Aircast AirSelect Short Walker Boot
Alarms and Alerts
Amplified Telephones
Ankle Pain
Ankle Supports
Arthritis
Autism
Arm Slings
Back Pain
Bedroom
Bedwetting
Best Christmas Gifts
Bidets
Bio Bidet Supreme BB 1000
Boxia Drop Foot AFO Brace
Breathing
Brand Focus
Bunions
Care Support
CBD
Christmas
Circulation Boosters
Comfort
Cold Therapy
Compression Stockings
Cubital Tunnel Syndrome Elbow Splint
Deep Vein Thrombosis
Dementia
Donjoy Armor Professional Knee Brace with Fourcepoint
Donjoy Reaction Web Knee Brace
Dry Skin
Education and Development
Elderly Care
Electronic Cigarettes
Emergency Preparedness
Emergency Evacuation Sledge
Epilepsy
Exercise
Fall Management
Fitness
Fire Safety
Foot and Ankle Pain
Foot Care
Football
General Health
GERD
Golf
Great Gifts
Halloween
Hand and Foot Warmers
Hand and Wrist Pain
Harley Bed Relaxer Bed Wedge Cushion
Health and Care Videos
Health And Care Expert Series
Healthy Skin
Hearing Impairment
Heat Therapy
Hygiene
Hyperextension
Hyperhidrosis
Indoor Games
Infographics
Insoles
Keeping Warm
Kinesiology Tape
Kitchen
Knee Braces
Knee Pain
Learn About Conditions
Magnetic Therapy
Massage
Maternity
Medical Supplies
Medication Management
Mobility
Nasal and Sinus
Nativity
Neck Pain
Ophthalmoscopes and Otoscopes
Ostomy Care
Oval-8 Finger Splint
Pain Management
Pet Health
Physiotherapy
Pillows
Posterial Tibial Tendonitis
Pressure Relief
Pressure Relief Bed Fleece
Product Focus
Raynaud's Disease
Rehabilitation
Running
Sensory Furniture
Sensory Toys
Serola Sacroiliac Belt for Back Pain
Shoes
Shoulder Pain
Showering
Skincare
Skiing
Sleep Better
Smoking Alternatives
Snoring
Socks
Special Offers
Sports Equipment
Sports Supports and Braces
Stay Cool This Summer
Stroke Recovery
Sweating
The Original Copper Heeler
Therapeutica Spinal Alignment Sleeping Pillow
Tinnitus
Thermal Clothing
Top 5 Guides
Travel Aids
Visual Impairment
Walking Sticks
Wandering
Walker Boots
Winter Essentials
Wrist Supports & Braces
Bauerfeind

Access to Everyday Services

Friday, 5 June 2009  |  Paul

The Disability Discrimination Act (DDA) gives disabled people important rights of access to everyday services. Service providers have an obligation to make reasonable adjustments to premises or to the way they provide a service. Sometimes it just takes minor changes to make a service accessible.

Everyday Services

Everyday services include services provided by local councils, doctors' surgeries, shops, hotels, banks, pubs, post offices, theatres, hairdressers, places of worship, courts and voluntary groups such as play groups. Non-educational services provided by schools are also included. Access to services is about making services easier to use for all disabled people, including people who are blind, deaf or have a learning disability. 

Reasonable Adjustments

Under the DDA, it is against the law for service providers to treat disabled people less favourably than other people for a reason related to their disability. Service providers have to make 'reasonable adjustments' to the way they deliver their services so that disabled people can use them.

Examples of reasonable adjustments include:

  • installing an induction loop for people who are hearing impaired
  • giving the option to book tickets by email as well as by phone
  • providing disability awareness training for staff who have contact with the public
  • providing larger, well-defined signage for people with impaired vision
  • putting in a ramp at the entrance to a building as well as steps
What is considered a 'reasonable adjustment' for a large organisation like a bank may be different to a reasonable adjustment for a small local shop. It is about what is practical in the service provider's individual situation and what resources the business may have. They will not be required to make changes which are impractical or beyond their means. Failure or refusal to provide a service that is offered to other people to a disabled person is discrimination unless it can be justified. 

Getting the most out of local services you use most often

It is a good idea to talk to the service providers you use most often, like your local doctor's surgery or a shop you use a lot, and explain exactly what your needs are. This will help them understand what adjustments they might need to make to the way they provide their services.

What to do if you feel discriminated against

If you find it difficult to access a local service - for example, you cannot use a local takeaway or sandwich shop because the counter is too high - you should contact the organisation and let them know. It is in their interest to make sure everyone can use their service.It is best to offer constructive suggestions as to how the service provider could improve the way their services are provided. Explain the difficulty you have in accessing their service and give examples of how other businesses have solved the problem, if you know of any.If the service provider agrees to make an adjustment, ask if they can put it in writing. This will help you follow up your request if the service provider does not keep their promise.   

Article provided by Direct Gov