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VAT Relief

VAT Relief - Information and Exemption Forms

Certain items on the Health and Care website are available zero rated and therefore free from VAT (Value Added Tax) at the current rate of 17.5%. The product description will normally state whether the product is available free from VAT, but if there is any doubt or you would like to check its availability, please contact our Customer Care Team on 0207 931 8766 who will check the availability of the item as a potentially zero-rated product.

If you are eligible to claim relief from VAT, please click on the link below to access the VAT Relief Form. 

VAT Relief Form VAT Relief Form 

Please print out the form and send the completed form to us by post at the following address:

Health and Care
204, Raleigh House,
Dolphin Square,
Pimlico,
Westminster,
SW1V 3NP.

We will process the form upon receiving it, and a refund of the VAT amount will be made to your account, normally within 3 working days.

Who Can Claim Relief From VAT?

If you are disabled or have a chronic medical condition, you are eligible to claim relief from VAT. There is no need to register with HM Revenue and Customs. Simply fill in the VAT Relief Form and return it to us at the above address.

A detailed explanation of the rules surrounding who is eligible to claim relief from VAT is available from the HM Revenue and Customs website. The document is entitled VAT Reliefs For Disabled People. The reference for this document is Notice 701/7 (August 2002) page. To go directly to this page to view the detailed guidelines, please click here

Can I Claim VAT Relief On Behalf Of Someone Else?

Yes, however the person that you are claiming on behalf of must be disabled or have a chronic medical condition in accordance with the guidance notes available on the HM Revenue and Customs website.

When claiming on behalf of another, please state your name and contact telephone number alongside the name of person claiming the relief who has a disability or chronic medical condition. Please click on the link below, and complete and return the VAT Relief Form to us by post.

VAT Relief Form VAT Relief Form 

A detailed explanation of the rules surrounding claiming on behalf of someone who is eligible for relief from VAT is available from the HM Revenue and Customs website. The document is entitled VAT Reliefs For Disabled People. The reference for this document is Notice 701/7 (August 2002). To go directly to this page to view the detailed guidelines, please click here

How Will The VAT Be Refunded?

When purchasing the goods from our website, www.healthandcare.co.uk, the full amount including VAT will be charged. Please complete and return the VAT Relief form to us. As soon as we receive the form, we will process the information, and a refund of the 17.5% VAT that you have been charged will be automatically refunded to your account. This is normally processed within 3 business days.

If you have any queries about the refund, or the amount to be refunded, please contact our Customer Care Team on 0207 931 8766. They will be happy to assist you with any queries or questions you may have.

How Much Will Be Refunded?

The full 17.5% VAT will be refunded on the item, subject to a completed and eligible VAT Relief Form.

The refund will be calculated as follows:

Example 1 : An item is £117.50 on our website (inclusive of VAT). This is the purchase price for that item.

This £117.50 is calculated as the price of the item exclusive of VAT (£100.00) plus 17.5% VAT, bringing the VAT inclusive total of the item to £117.50.

Once we receive your VAT Relief Form, we will refund you the difference between the price exclusive of VAT, and the price inclusive of VAT:

£117.50 - £100.00 = £17.50

We will therefore refund £17.50 (the 17.5% VAT that was paid on the item) to your account.

Example 2 : An item is £100 on our website (inclusive of VAT). This is the purchase price for that item.

This £100 is calculated as the price of the item exclusive of VAT (£85.10) plus 17.5% VAT, bringing the VAT inclusive total of the item to £100.

Once we receive your VAT Relief Form, we will refund you the difference between the price exclusive of VAT, and the price inclusive of VAT:

£100.00 - £85.10 = £14.90

We will therefore refund £14.09 (the 17.5% VAT that was paid on the item) to your account.

I Can't Find The Answer To My Question Here

Please contact our Customer Care Team on 0207 931 8766 for more information. We will be happy to answer any questions you may have and provide as much information as we can.

More Information About Our Products and Services

Supports and Braces

Health and Care stock a huge range of supports and braces. The DonJoy knee braces and supports such as the DonJoy Armor, Donjoy 4Titude, Donjoy Armor with Fourcepoint, Donjoy Female Fource and Donjoy Playmaker are all excellent knee braces and supports, providing knee stability and knee support in the most testing physical situations. DonJoy ski braces are ideal for keeping the knee stable and providing support for the knee after ACL injuries. The DonJoy knee supports and braces provide excellent knee support for a variety of activities. Health and Care also stock the Donjoy post-operative braces such as the DonJoy Trom and Donjoy Irom. We also have Procare slings and Donjoy shoulder immobilisers alongside our extensive range of Donjoy walkers and Aircast walkers such as the Donjoy Maxtrax walker and the Aircast XP and Aircast SP walkers. The Thermoskin range also provide compression and heat, and the Thermoskin hip supports, knee supports, wrist supports and ankle supports are an excellent choice where soothing warmth and supportive compression are required. We also retail Thermoskin arthritic supports such as the arthritic knee supports and knee wraps, and Thermsokin arthritic gloves. 

Aids For Daily Living

Our range of daily living products include amplified telephones for the hard of hearing, talking watches for the blind and visually impaired, along with an extensive range of bath lifts for the elderly, grab bars and toileting products. We have a huge choice of wheelchairs and wheelchair accessories including wheelchair and scooter ramps. The incontinence care section is full of useful continence care aids and the commodes that we stock are available in a range of styles and sizes.

Evacuation Chairs

Evacuation chairs and evacuation transit chairs play a vital role in the evacuation of disabled or injured people from a building in an emergency situation. Evacuation chairs can transport a passenger down stairs safely and quickly. Evacuation chairs are often required where lifts not in use during an emergency, and where staircases must be used to transport a disabled person to safety. Evacuation chairs can help meet the requirements of risk assessments and disability discrimination assessments.

Foot Care

We have many foot care products that will ensure that your feet are well looked after. The foot care products we have range from memory foam insoles, orthopaedic insoles, posture insoles, and many other shoe insoles that promote comfort and posture to ankle supports, plasters and hard skin scrapers. We also stock many foot care items that prevent and help with the treatment of corns, bunions, weak arches and broken toes or fractured toes as well as foot odour treatment and sprays and verucca treatments.

Back and Neck Care

We are constantly adding new products to our range aimed at protecting the neck and back. Our supports include neck supports, back supports, lumbar supports, neck braces, back braces and lumbar braces. Many of these supports allow protection without compromising mobility. The supports assist with vulnerable, strained or damaged muscles and many take preventative action to ensure that you do not suffer further neck or back pain. We will also be adding massage products and cold and heat rubs to help manage back and neck injuries or back pain, and work well in conjunction with our neck supports, back supports, neck braces and neck supports.

Aches and Pains

Bodily aches and pains can cause much discomfort. We stock several back pain, neck pain, and limb pain management products. Our limb pain management range includes products that deal with arm pain, joint pain, leg pain, ankle pain, knee pain, foot pain, shoulder pain. We have several muscle rubs and oils, including heat spray, cold spray and liniment. Pain relief and pain management products also extend to such products as the pain gone pen and other electro therapy products that can manage pain, provide pain relief and combat pain.

Medicine Cabinet

We have several accessories that can help with every day tablet and pill management. We have pill splitters, thermometers, pill boxes, weekly tablet boxes, and first aid kits. We also have the Salitair Salt Pipe Inhaler System, as featured on ITV This Morning, and recommended by Dr Chris Steele.

Smoking Alternative

Our range of smoking alternatives provides a range of products that may help you to quit smoking or to give up smoking and kick the habit. Some of the products are alternatives to smoking such as our electronic or e cigarettes. We are an authorised reseller of the top electronic cigarette brand, Nicocig electronic cigarettes. These electronic cigarettes replace cigarettes, and can be smoked in pubs, bars and clubs as they are not covered and prohibited by the UK smoking ban. We have the Nicocig electronic cigarette full starter kit. It contains no smoke, but discharges a nicotine vapour which has no cancer causing elements, unlike the smoke inhaled by smoking cigarettes. The products are supplied in incredibly stylish packaging and make the perfect Christmas gift, Birthday gift, or New Year’s resolution incentive to give up.  Full details of the Nicocig electronic cigarettes are provided when you click on the images or the smoking alternative tab above. If you have any questions about the Nicocig electronic cigarette, please get in touch with our customer care team who will be happy to answer your questions.

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