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Terms & ConditionsWelcome to the Health and Care Terms and Conditions page. Here you will find information about our business, legal notices and our terms and conditions. By using this website, you accept the terms and conditions contained within these pages. If you do not agree to be bound by these terms and conditions, we politely request that you cease use of the site immediately. Health and Care is owned and operated by Paul Simmonds at the website address www.healthandcare.co.uk. Trading Address: Health and Care, Contact Details: General Email Address: helpdesk@healthandcare.co.uk Health and Care is a member of the Federation of Small Businesses. Contact details are available at www.fsb.org.uk. Pricing All pricing displayed on the site is displayed in UK Pounds Sterling (£) and is inclusive of Value Added Tax (VAT) at the current rate. Ordering From Us We do not accept orders where delivery is to be made outside of the UK. We only accept orders that specify a UK (domestic) delivery address. When you place an order with Health and Care online by using the website and completing checkout on the site, we will send you an order acknowledgement by email detailing the products that you have ordered from us. We accept an order when we despatch the goods to you. The point of despatch is when the sales contract is made even if your payment has been processed immediately. Health and Care reserve the right to cancel an order for any of the following reasons:
Availability of Products Health and Care, its owner, agents and employees, accept no responsibility for losses suffered as a result of unavailability of a product. Where the site states that a product is in stock, this is subject to availability, and is not necessarily an accurate indication of our stock levels. All stock indicators on the site are approximate, and do not necessarily represent current stock levels. All orders are subject to availability. Cancellation of Orders In accordance with the UK Consumer Distance Selling Regulations, you will find your rights in relation to cancelling your order here. Health and Care offer a 7 day period of cancellation. You may cancel your order within 7 days of receiving the product(s). Goods must be unopened, unused and in a perfect condition, fit for resale. Health and Care offer an extended returns policy of a further 7 days to return your item. This is an additional 7 days on top of the 7 days provided by the UK Consumer Selling Regulations. For the sake of clarity, you therefore have a total of 14 days from the date that you receive your item to cancel your order with Health and Care. You must inform Health and Care of your cancellation by email or letter. Informing Health and Care of your order cancellation by telephone is not sufficient. If informing Health and Care by letter, the cancellation is effective on the date of posting. If informing Health and Care by email, cancellation is deemed to have been conveyed when the email is sent. Health and Care ask that you keep a receipt of postage of your cancellation notice or a confirmation of sending a cancellation email. If goods are made specifically for you as a customer, personalised or made to your specifications or fit, Health and Care will not accept cancellation of your order. Some of our products are excluded from this cancellation policy for hygiene reasons. These products include the Nicocig, Nicocig refills, Salitair, Salitair refills, DRI Sleeper Excel, Pain Doctor and all bath lifts. This list is not exhaustive. If you cancel your order, as a consumer you are under a duty under the DSRs to retain and take reasonable care of the goods throughout the cancellation period. Refund: In the event of order cancellation, a refund will be processed as soon as possible, and in any event before 30 days have passed since deemed cancellation. The money refunded will include the cost of the item, and delivery (where delivery has been charged on top of the product item). Where delivery of the item is free, no delivery costs will be refunded. We will not refund any cost of returning the goods to us. The cost of returning the goods will not be refunded. You must pay for all postage and packaging costs when returning goods to us. If you fail to return the goods, or attempt to charge the cost of returning the goods to us, we will charge you the direct cost to us of the return of goods, even if we have already processed a refund for any reason. We will not charge you an administration charge. If you cancel an order for any reason, you must return the goods to us. You must return the goods as soon as possible. If you do not return the goods within 21 days, we will arrange for collection of the goods, and will charge you for the cost of this collection. If you do not make the goods available for collection within 30 days of your cancellation, or do not return the goods within 30 days of cancellation, you will be deemed to have repurchased the item. In this respect, a new sales contract will be deemed to have been created and you will be charged for the goods purchased at the price that you initially purchased the goods at. We recommend that you return the goods by Royal Mail special delivery or insured delivery as Health and Care, its agents and/or representatives, do not accept liability for goods damaged or lost in transit from you to our headquarters. We also recommend that you obtain and keep a certificate or proof of posting. All returns should be sent to: Health and Care, Refunds and Exchange If for any reason you are not completely satisfied with the goods that we have supplied, please return them to us within 7 days of receipt. Goods must be unopened and in a condition suitable for resale. We will process a full refund as soon as we can. You are responsible for the cost of returning the goods, unless the goods are damaged or broken in which case we will pay for return postage costs. Returned goods should be sent to the address above. We recommend returning the item to us using Royal Mail Signed For or Royal Mail Special Delivery. Once again, all return postage costs must be paid by you, the customer. Faulty Item Payment Health and Care accept the following methods of payment: Visa, Delta, Visa Electron, Mastercard, Maestro, Solo. Security of Payment Our payment pages use 256-bit encryption enabled technology supplied to us by Thawte and ensures that information is kept private. Delivery Our order process provides the facility to specify a delivery address different to your billing address. This allows you to arrange for delivery of goods to friends, family or a workplace. The delivery address does not therefore need to be the same as the address that your debit or credit card is registered. Delivery in most instances is made by Royal Mail First Class delivery. For larger items or valuable items, a courier, signed for or Royal Mail Special Delivery may be used. In the event of a parcel going missing, we cannot send out a replacement item, or offer a full refund until a claim has been accepted and processed by Royal Mail or our chosen courier. In the event of a parcel going missing, the time for a full claim to be processed is usually 21 days, although this may be longer. In the event of damage or breakage, Health and Care may ask you to provide a detailed report and supply images for the purpose of making a claim. Health and Care accept no responsibility where proof of delivery has indicated that a 'you were out' card has been left by the Royal Mail (or similar) and you have subsequently not picked up the item. Normal Working Hours The Health and Care offices are open between the hours of 9.00am to 4.30pm, Monday to Friday. Service Access While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period, and we will not be liable if you cannot reach our sales, customer care or information team by telephone or email. General You may not assign, sub-licence or otherwise transfer any of your rights under these Terms. WEEE Regulations The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. Health and Care is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.For example, if a customer bought a new electronic cigarette from us we would accept their old electronic cigarette and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol. Google Checkout Any details that we capture with reference to physical or email addresses will not be sold or rented to other businesses. Google Checkout buyers can remove their physical addresses from our direct marketing mailing list at any time. We will remove these details from our marketing within 90 days of receiving the request either by telephone or by emailing helpdesk@healthandcare.co.uk and placing "Google Checkout Details Removal" in the subject line of the email. Free Gifts Health and Care may offer a free gift from time to time with purchases over a certain amount. Where the promotion is for orders over £60, this should be construed as meaning that orders of the value £60.01 and over will qualify for a free gift. Orders of £60.00 or under will not be eligible for a promotional gift. Promotions on the website www.healthandcare.co.uk are entirely at the discretion of Health and Care, and may be withdrawn or denied for any reason. Health and Care may refuse to offer or send a free gift at their discretion where they feel that the promotion is being abused or the good faith of Health and Care is otherwise being manipulated or abused. Where a purchase of £60.01 or over has been made, and a free gift issued/sent, and subsequently the order is cancelled or returned, either in its entirety or partially, where the value of the non-returned or non-refunded item drops below £60.01, you must return the free gift in order to receive a full refund. Health and Care reserve the right to deduct the value of the free gift (its selling price on www.healthandcare.co.uk at the time of purchasing the goods entitling you to the free gift) from the refundable amount. Free gifts are only available while stocks last. Health and Care may choose at their discretion to send out a similar free gift to that advertised. This choice remains at the discretion of Health and Care at all times, but Health and Care will send out the advertised free gift whenever this is available.
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